FAQs

How is our tent different than others?Crystal Clear SEO Support2019-10-04T10:28:07-05:00We use high-quality vinyl to ensure quality in our tents. We buy from the same manufacturers time-after-time, so our whites and our colors stay consistent. We don’t use close-outs or left-over-inventory vinyl for our tents. On our multi-piece tent tops, we grommet our lace areas, to make lacing the top easier. We use straps on all our tents, instead of ropes. All our straps have heat-treated ends to minimize fraying. The use of straps, the size dependent upon the tent size, can be tightened upon installation easily, and also can be easily adjusted over time while the tent is up, as the vinyl may “relax” slightly depending upon installation and weather. We use the latest technology heat-welding devices, the machine that “fuses” the vinyl together. Our vinyl welds are stronger than the vinyl itself. All of our highest stress lines are “webbed” with an extremely strong web that reinforces the vinyl, enabling you to get our tents really “tight”, which enhances the look, enables the tent to withstand stronger winds, and lengthens the life of your tent.

Why would I want a different weight vinyl in my tent?Crystal Clear SEO Support2019-10-04T10:27:31-05:00A 13-ounce vinyl is a good quality vinyl, that is lighter weight and easier to handle. A 16-ounce vinyl is a better quality vinyl, that is heavier and provides partial UV block, so less sunlight will enter the tent than the Standard Tent. Generally, we recommend the 13-ounce sidewalls with a 16-ounce top, so that light does enter the tent area through the walls, but the sidewalls are much easier to handle.

What is included in our total tent price?Crystal Clear SEO Support2019-10-04T10:26:53-05:00Each total tent includes the roof or top, the sidewalls, poles, straps, and stakes. Our Deluxe Tent includes a 13-ounce vinyl top and sidewalls. Our Premium Tent includes a 16-ounce vinyl top and 13-ounce sidewalls. Our typical sidewall is white, but for an additional price, colors and windows are available. We can even put a clear vinyl section or multiple clear vinyl sections in your tent top for an amazing look. But if you already have poles, ropes/straps, and/or stakes, we can modify the price of our tent to provide just the products that you want. Just let us know when you place your order. Some do not want sidewalls. Again, we can modify the price of our tent to provide just the products that you want.

Do we sell frame tents?Crystal Clear SEO Support2019-10-04T10:25:28-05:00

At this time, unfortunately no. Frame tents can take up to 3-4 times as long to set up as compared to a pole tent. Frame tents require multiple steel connectors, drastically increasing the cost of the tent compared to a pole tent. We are not currently manufacturing frame tents due to the demand of our pole tents, and until we find a better frame system to put under our tents. Our main goal is to have our customers happy with our tents, and we feel that you will be extremely happy with our pole tent, and you’ll find our price is better than frame tents, plus way easier to you and/or your crew to install. We can also build a more stylish tent with our high peak pole tents than is possible with a frame tent.

Please remember that a pole tent can be installed on concrete or asphalt just like it can be on grass or gravel. Each pole has to be anchored with straps that we provide, but anchors can include large anchor blocks of some type, or you can drive our stake right through asphalt, and easily repair that hole with “patch asphalt in a bag” available at your local home repair store. Also, on concrete, it can be anchored with our stakes, if blocks are not available, but cutting a hole in the concrete where the stakes are required to be placed, and driving in the stake. When finished, you can repair the hole in one of several ways. Either a quick-concrete mix can be used to fill the hole, and seldom will there be any issues, or if the tent will be installed in the location time-after-time, then the same “patch asphalt in a bag” can be used to fill in the hole. If this is used, then our stakes can be pounded right through the patch when installing the tent again next time.

How do I prepare for a storm?Crystal Clear SEO Support2019-10-04T10:23:42-05:00Every storm is different, but the decisions are easy. There are three basic solutions to riding out a storm.

1. Drop the tent to the ground, and ride out the storm flat on the ground.  This obviously is the safest way, but possibly the costliest pending the use of the tent at the time, and pending your situation, it may not be possible.
2. Pull off the sidewalls, or roll up the sidewalls and secure to the eave.  The dome of the tent will still move with the wind: however, the walls will not be an issue on pushing over the tent from the side.
3. If you decide to leave your tent standing with an upcoming storm, it is imperative that the tent be as tight as possible.  Make sure every tie-down point is as tight as possible, while making sure that your stakes are secure in the ground.  If the ground is soft, make sure the poles have secure footing.  This may require you to place wood underneath each pole foot.  How soft the ground is will determine how big of a wood base you need to put under each pole.  Obviously the center poles will require more square inches of wood due to the weight and stress of the center poles compared to the wall poles.

One thing to remember:  a round or oval pole tent will withstand more wind stresses than a rectangle tent.

How do I clean my tent?Crystal Clear SEO Support2019-10-04T10:21:02-05:00There are many ways to clean our tents;  some of which are more effective than others.

• Tar, oil, grease, and other petroleum product staining can easily be removed with WD-40 and a clean rag. Several applications may be required pending the type of stain. Please remember to clean the WD-40 off of the vinyl with soap and water after cleaning the stain.
• Magic eraser style cleaners can clean multiple stains or discolorations.
• For rust, hard-water, and mineral stains try a CLR type cleaner.
• Mildew or mold can be a tough discoloration to remove, but bleach products are the best for this. Please remember that bleach (or chlorine) products DO NOT whiten the vinyl, and if used frequently and at full strength can damage the strength of the vinyl. Again, after using a bleach product, please wash the area with soap and water to remove any chlorine residual, as this product can be harmful to vinyl.
• Duct tape or adhesives can many times be removed by a goo-gone type product. It is best to remove this damage before the adhesive left on the tent colors dirt and causes discoloration.
• Tough leaf stains, yellowing, or crepe-paper staining can be removed or lessened in intensity by exposing the damaged area to the sun, or also by using infrared lighting. Please use caution with infrared lighting, as damage can occur if the lighting is too close causing heat damage. It is best to use infrared lighting in short intervals at a time, maybe 15-25 minutes, and then evaluate the damaged area to see if and how much improvement is made with this process.

How many seats will our tents accommodate?Crystal Clear SEO Support2019-10-04T10:10:49-05:00

Do we repair tents and tarps?Crystal Clear SEO Support2019-10-04T10:09:01-05:00Generally we can repair most any brand or style of tent or tarp. Our costs are dependent upon the damage and the condition of the material at the time of the repair. We recommend you take a picture of the damage and send to us, so we can help you decide if your product can be repaired, and so we can give you an estimate of the repair.